This page describes our phone-call verbal opt-in flow for transactional text messages. Our separate marketing SMS program, which uses its own opt-in methods, is covered by the Messaging Terms and Messaging Privacy Policy linked at the bottom of this page.
Quickplay USA Phone-Call SMS Program — Terms of Service
1. Program description. Quickplay USA Phone-Call SMS Program. We send transactional text messages to customers who explicitly request them on a phone call to our US business line. The only way to opt in is by giving an explicit verbal "yes" during a recorded phone call with our AI voice agent or a live representative — there is no website signup form, no keyword opt-in, and no bulk or marketing sends. The kinds of messages you may receive after opting in: a checkout cart link the agent built for you, a product page link you asked for, our sales rep's contact details and the Partnership Program application URL, or the tax-exempt / PO / W-9 application form URL. Each message is a one-off, in direct response to a specific request you made on the call.
2. Opt-out instructions. You can cancel the SMS service at any time. Just reply STOP to any message we send you. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to receive a message from us again, you'll need to give a new verbal opt-in on a future phone call.
3. Help and support. If you are experiencing issues with the messaging program you can reply HELP for more assistance, or get help directly at sms@quickplaysport.us or support@quickplaysport.us.
4. Carrier liability. Carriers are not liable for delayed or undelivered messages.
5. Frequency and rates. Message and data rates may apply for any messages sent to you from us and to us from you. You will typically receive 1–3 messages per phone call, only in direct response to a verbal request you made during that call. We do not send recurring messages or subscriptions. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. Privacy. If you have any questions regarding privacy, please read our privacy policy: https://quickplaysport.com/policies/privacy-policy. We do not sell or share your phone number. The opt-in you give on the call is used only to send the specific message you verbally requested.
How verbal opt-in works (program flow detail)
Pre-call disclosure
When our AI voice agent or a live representative offers to send you something by SMS, the agent first identifies what's being offered (e.g. a checkout cart, a product page, our sales rep's contact card, or a tax-exempt application form). The agent then asks for your explicit verbal confirmation on the specific phone number to send to.
Sample verbal opt-in exchanges
Each message type has a corresponding verbal opt-in. Below are representative excerpts:
Cart link to complete a purchase:
Agent: "Want me to text you a cart link with a 5% phone-order discount? Is the number you're calling from a good one to send it to?"
Caller: "Yes please."
Agent: "Sending that cart link over now with the discount applied."
Product page link:
Agent: "Want me to text you the product page so you can have a look?"
Caller: "Yeah, sure."
Agent: "Sending the link over now."
Sales rep contact card and Partnership Program application link:
Agent: "Want me to text you our rep's contact details and the Partnership Program application?"
Caller: "Yes."
Agent: "Sending those details over now."
Tax-exempt / purchase order application form:
Agent: "The link's in the footer of our website, or I can text it to you. Want me to send it?"
Caller: "Send it please."
Agent: "Sending that form link over to you now."
Support ticket follow-up (email-driven, no SMS): When a customer-service ticket is opened on a call, follow-up is by email — not by SMS. We do not send SMS for ticket confirmations.
What counts as opt-in
An explicit verbal "yes," "yeah," "sure," "please send it," or similar affirmative directly in response to the specific opt-in question above. No SMS is sent on ambiguous, silent, or non-affirmative responses, and no SMS is ever sent without that turn-by-turn verbal confirmation appearing on the recorded call.
Call recordings
All calls to our US business line are recorded with disclosed consent. Each opt-in moment is captured in the recording and is available for regulatory verification on request from carriers, registrars, or compliance authorities. Email sms@quickplaysport.us for recording-access requests.
What we do NOT do under this program
- No website opt-in form (the only way to opt in is verbally on a phone call).
- No keyword opt-in (we do not advertise "text JOIN to ..." or similar).
- No bulk or marketing sends. Every message is a direct response to a verbal request on a live call.
- No third-party sharing or sale of phone numbers under this program.
Sample message bodies
- "Here's the KICKSTER Pro 8x6 on our site: [url]. Have a browse and let me know if you'd like me to put it in a cart for you. Msg & data rates may apply. Reply STOP to opt out."
- "Here's your Quickplay cart with the phone-order discount applied: [url] — tap and complete checkout when you're ready. Msg & data rates may apply. Reply STOP to opt out."
- "Quickplay sales rep contact: Rep Name. Email: repname@quickplaysport.us. Phone: 760-420-7439. Partnership Program: [url]. Reply STOP to opt out."
- "Here's the link to set up tax-exempt or PO ordering with Quickplay: [url]. Reply STOP to opt out."
Full terms
For how we handle your data and the full terms covering all of our messaging programs, see: