Shipping policy

Shipping Information

Free Shipping

Free standard ground shipping on orders over $79 within the lower 48 states of the U.S.
We do not ship to Hawaii, Alaska, Puerto Rico, U.S. Minor Outlying Territories, PO Boxes, or international destinations.
UK customers: quickplaysport.com
EU customers: quickplaysport.eu

Order Processing & Dispatch

Orders placed before 1 PM (Mon–Fri) usually ship the same day; orders after 1 PM ship the next business day. Dispatch occurs Monday–Friday only. All orders ship via standard ground service. Expedited shipping is not currently available.

Shipping Speed

Delivery is estimated at 2–5 business days after dispatch for in-stock items. Orders may ship from multiple U.S. fulfillment centers (PA, TX, UT, FL) and may arrive separately. Delivery timelines are estimates and may be affected by weather, carrier delays, or peak season volumes.

Delivery & Tracking

No signature is required. Most packages ship via UPS; some smaller items may ship via USPS or Amazon Shipping. Tracking updates are emailed once your order ships.

If tracking shows “Delivered” but your package is missing:

Wait 2 business days; carriers sometimes mark packages delivered early.
Contact us if it still hasn’t arrived.
Shipping Protection allows immediate replacement.

Partial Shipments

If part of your order arrives first, allow up to 2 business days for remaining packages. Contact us if a package is missing. Shipping Protection covers multi-box shipments.

Order Changes & Cancellations

Orders cannot be canceled or modified once placed. Customers are responsible for incorrect addresses. If you no longer want your order after it ships, refer to our 30-Day Returns Policy.

Undelivered Orders & Claims

Optional Shipping Protection

Available at checkout for a small fee. Covers lost, stolen, or damaged items, including multi-box orders. Without it, carrier investigations may take time.

Carrier Partners

Deliveries are handled by UPS, USPS, and Amazon Shipping. They may subcontract parts of their service. Shipping Protection is recommended.

International Customers

U.S. store does not ship internationally. UK customers: quickplaysport.com, EU customers: quickplaysport.eu. Customers may be redirected to regional sites.

Important Notes

All delivery timelines are estimates. QUICKPLAY is not responsible for delays caused by carriers, weather, or other factors. For returns and refunds, see our 30-Day Returns Policy.

Need Help?

Contact our customer support team to open a ticket — we’re happy to assist.