Refund & Returns Policy
Order Changes & Cancellations
You have 15 minutes from placing your order to change it yourself. In that time you can edit your shipping address, change the quantity of the items you ordered, update your contact details, or cancel your order. The edit order options appear on the confirmation page shown straight after you order, and in the Orders section of your account, which you can reach with the 'View your order' button in your order confirmation email.
After 15 minutes our systems send your order for fulfillment automatically, and it can no longer be changed or canceled. If you no longer want your order at that point, follow our 30-Day Returns Policy below to return it for a refund.
Returning Your Item(s)
30-Day Returns Policy
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New, unopened items can be returned within 30 days of delivery in their original packaging and condition.
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Opened items may be accepted if unused and in resellable condition; photos may be required.
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Items opened but not in resellable condition, or returned due to change of mind, are not eligible for a refund.
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To request a return, open a support ticket with your order number or proof of purchase. Instructions will be provided for approved returns.
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Items returned without requesting a return will not be accepted.
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Return shipping charges are not reimbursable. Original shipping charges are also non-refundable.
Exceptions / Non-Returnable Items
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Used products, custom products (special orders or personalized items), and spare parts cannot be returned.
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Gift items are not eligible unless the original order number or proof of purchase is provided.
Sale Items & Gift Cards
Exchanges
Refunds
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Refunds are processed to the original payment method after the returned product is received and inspected.
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Non-reimbursable charges will be deducted.
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Items in a “used” condition are not eligible for refund.
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Refunds are typically processed within 5 business days of receipt.
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Card issuers may take up to 30 days to credit the refund.
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If a refund is not received within 10 days, contact your card-issuing bank, then open a support ticket if needed.
