REPLAY Defender

1 Year Limited Manufacturer's Parts Warranty

QUICKPLAY warrants to the original purchaser of any new QUICKPLAY product, that the product will be free of defects in materials or workmanship for 365 days from the date of purchase.

Proof of purchase is required to receive and maintain warranty coverage. Please retain records of your purchase, such as sales receipts, order numbers, or invoices in case needed. 

This warranty is valid only for items sold within the 'lower 48' of the continental United States (excluding Alaska, Hawaii, Puerto Rico and minor outlying territories). 

Exclusions & Void of Warranty

This warranty does not cover parts which are normally subject to general wear and tear, including:

• Nets
• Bungees
• Bags
• Ground Stakes
• Pre-connection Components (bungee and/or wire which connects two or more poles) 
• Balls / Ball Items

Fair Use Policy

Where our products are used in an institutional or club setting, they will wear considerably quicker than when utilised by a home user. Some of our products are designed specifically for institutional and club use and purchasers must ensure they are buying a product that is fit for purpose. Where a product has become worn or damaged due to excessive or inappropriate use, warranty conditions will be voided and we will not be liable for replacement or refund.

This warranty also does not cover damages resulting from the following:

• accident
• misuse
• abuse
• anticipated wear / general wear and tear.
• lost merchandise
• damage from the elements (such as rain / sun exposure / wind / hail etc.)
• damage due to leaving the product in a hot vehicle
• failure to properly care for your product

If your QUICKPLAY product gets wet during use (due to rain or snow), please ensure that it is properly dried out before storing in its bag. Storing your product damp / wet may result in damage such as rust or rot and will void your product's warranty.

Do not leave products outdoors after use / for a prolonged period of time, doing so will void your warranty. This excludes products which are clearly marketed as "All-Weather" (such as Q-Fold Soccer Goals) and are designed to be left assembled outdoors. 

Prolonged exposure to sun and rain will degrade your item and reduce its useful lifespan. Damage due to weather exposure will void your product's warranty.

Please consider your local climate when making your purchase. Some areas of the US are subject to extreme summer heat, in which products made of plastics do not perform as well, and/or can be irreparably damaged. If you live in one of these areas we don't recommend a plastic frame goal is the right product for you and you should instead consider our metal frame goals. 

Open Box & Used Products

Products which are sold as 'Open Box' or 'Used' condition on QUICKPLAY websites and marketplaces (e.g. eBay and Amazon etc.) are excluded from the QUICKPLAY Manufacturer's Parts Warranty. Such products are sold at significant discounts compared to new products and customers purchasing these products assume any defect risks associated with these products. 

If you purchased an 'Open Box' or 'Used' product and it is in an unusable condition out of the box, please contact us for resolution. 

Attempting to register a warranty for an 'open box' / 'used' product via the warranty registration page does not grant any warranty coverage.

2nd Year Extended Warranty

You can extend your warranty for an additonal year (up to a maximum of 730 days) by joining our mailing list within 15 days of delivery and registering your warranty via the link below. 

Register Your Warranty

Please Activate your Extended 2nd Year Warranty by filling out this form, please note you must consent to marketing to receive your extended warranty.

Conditions of 2nd Year Warranty coverage:

• Warranty can only be extended within 15 days of original delivery.
• All above stated exclusions also apply to the 2nd Year Extended Warranty.  
• 2nd Year warranty coverage is contingent on joining and remain a subscriber to the QUICKPLAY mailing list. Unsubscribing from the QUICKPLAY mailing list will void any remaining 2nd Year warranty coverage. 

Make a Warranty Claim

If your QUICKPLAY product is has a fault and you would like to make a claim, you can do so by filling out this form. Please ensure that you have registered your warranty above, before attempting to make a claim. 

What if my Warranty has Expired / is Void? 

If your warranty has expired or void due to the exclusions outlined above, please instead contact our helpful customer service team who are on hand to supply replacement parts at a fair price.

Discount Codes & Coupons

Coupons cannot be combined with any other offers, such as 'Sale' items, 'Latest Deals' items and/or team discounts. Limit one coupon per customer. Must be used in one transaction. Minimum qualifying purchase/eligible item subject to the following Exclusions: taxes, prior purchases, gift cards & shipping. 

Free Shipping 

We offer FREE 2-5 business day shipping on all orders placed within the 'lower 48' of the continental United States. You'll receive tracking as soon as the package leaves our warehouse. For more detail please see our Shipping Policy. 

Order Cancellations

QUICKPLAY is unable to cancel orders once placed, due to the automated systems we use to dispatch orders as quickly as possible. If you ordered by mistake you can follow our 30 Day Returns Policy to return your order for a refund.

30 Day Returns

New, unopened items that have been purchased directly through the QUICKPLAY online store can be returned within 30 days of delivery. SeeReturns & Refundsfor more info.

Sales Tax Exemption:

QUICKPLAY offers sales tax exempted purchases for certain tax exempt organizations such as colleges, government and charities (unfortunately this does to extend to resellers / retailers). 

To qualify sign up to our Partner Program attaching a copy of your proof of sales tax exemption (certificate etc) to the on page form:

https://quickplaysport.us/pages/partnership-program

Please wait to hear back from our team before placing an order we will need to verify your details and mark your account as Tax Exempt, to ensure that future purchases you make are sales tax free. We cannot retroactively refund tax if you purchase before being approved. 

IRS Form W9:

If you require a copy of our IRS form W9 please let us know in the message field of the Partner Program form and we'll email you a copy for your records.

Need a quote before you buy:

If you need a quote before you buy you can create one yourself via the Cart by following these steps:

1. Add items to your Cart as you would normally.
2. When ready, go to the Cart and enter your email address in the field marked 'RECEIVE YOUR CART AS A QUOTE'.
3. Enter your State and Zip Code, then click 'Calculate Shipping'.
4. Click 'Create Quote'.

You'll receive an email within minutes with your quote attached as a PDF, in there will be a link to take you back to your Cart for you to complete the purchase through our website.

Purchase Orders:

If you organisation cannot checkout online (e.g. you can only pay by check or need to place a PO), you'll first need to apply for PO ordering by signing up to our Partner Program and checking 'Yes' on 'Apply for PO ordering?'. PO and Check ordering is only available to organisation who cannot pay online, so please leave us a short message explaining why you need to order by PO and our team will review this along with your Partner application. 

Please do not email us a PO before you have signed up to the Partner Program and been approved for PO ordering.

If you have any questions we are happy to help, please reach us via email: partnerships@quickplaysport.com